One of the mantras in the web industry is “content is king.” Though it is true that keeping your content current is important, not only for your appearance in search results but also as a service to your users, it is not the end all and be all to create a successful web site. I came across an interesting report by the Nielson Norman Group (NNG) about another method to increase the currency of your website, by celebrating holidays and special events.
The NNG looked at 56 websites from the US, UK, and Israel covering Thanksgiving, Christmas, New Years, Valentine’s Day, President’s Day, Purim and St. Patrick’s Day. They looked at how many sites celebrated the holidays as well as the methods with which they celebrated. Since the report is free to download on the NNG website I won’t go delve into the details; however, some interesting statistics from the report are that 21% of the sites surveys displayed holiday materials during the seven holiday period. In the US and UK Christmas was celebrated by 47% and 42% respectively, while in Israel Purim was celebrated by 83% of sites surveyed.
This is something we have done in the past for ourselves and a few clients. Last Christmas Justin modified the Norex logo, we designed a custom Holiday banner for the Office of the Employer Advisor, for the Mount Saint Vincent Student Union we have created different animated headers for different seasons, and for Propeller Brewery the header image changes based on the time of day.
The argument for highlighting holidays and events is that it reassures users that your site is in fact up-to-date. What it really reflects is that the graphics are up-to-date, but the image that users get from this can affect their opinion on the rest of your site.
“This is probably an outdated website since it doesn’t show that it’s Hanukkah now.” — (Fourth grader from Israel, about an Israeli website for kids)
The above quote is from the NNG report which—though from a fourth grader—I believe is an indication of how users may actually think about your site. Before you go and put Olympic medals and rings all over your website to cache in on the current event there are some considerations you want to think about.
- You do not want the decorations to interfere with users’ tasks. If usability suffers due to your celebrations then you are doing a disservice to your users.
- Consider your audience or market. If you are mostly local you may want to play that up, such as highlighting the 2011 Canada Games in Halifax, or an athlete from your hometown winning a medal. If you’re an international organization then be mindful of religious holidays in those countries.
- Don’t celebrate too early and end holidays on time. Celebrating too early can alienate users, especially if your site is e-commerce, for example celebrating Christmas before Thanksgiving. Conversely if you do not remove your holiday decorations promptly you run the risk of appearing stale and out-of-date.
Keeping your site current by celebrating holidays and events is an easy way to remind your users that you know they are people and that you are in fact a person as well. It would take a relatively small investment to have a designer create custom graphics which could add a lot of goodwill to your site and brand.